Shipping and returns
Discreet delivery guaranteed
We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other address.
We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel; only the carrier label will be displayed. As a result no-one beside you will know the nature of the contents inside.
Privacy & security are our priority
- Discreet Shipping Label – Does not have our company name, only a nondescript return address.
- Discreet Box – Plain with no markings.
- Confidential & Private Services
- No Catalogs (We are a green company- everything is on our site).
- No Unsolicited Mail or Emails
- No Unsolicited Phone Calls
- No Sharing or Selling Of Your Private Information
- Secure Shipping
Shipping / Delivery Time & Methods:
Orders received before 2 p.m. Eastern Standard Time Monday through Friday will be shipped on the same day. Orders received after 2 p.m. EST may not ship until the following day.
Orders placed over the weekend after 2 p.m. EST on Saturday may not ship until Monday.
Saturday and Sunday are not considered shipping days for days in transit. For example, a Second Day shipment placed on Thursday may not arrive until Monday: Thursday -> Friday->
Saturday -> Sunday -> Monday.
The day when the order has been placed is not considered as a shipping day.
We reserve the right to choose the shipping method and shipping courier (UPS or USPS) based on the order and confirmed delivery time by courier to your desired location. To request a specific delivery courier, you must contact us. If the order/package arrived on time, no shipping fees differences would be granted.
Post Office Box addresses can only receive mail from the United States Postal Service (USPS) and not from UPS. The fastest delivery method available for PO Box is USPS Express Mail and will be charged at the Second Day Shipping rate. USPS Express Mail is not guaranteed for overnight delivery in all areas.
Shipping and Handling flat rates
|Orders Within the United States|
|Standard Ground Shipping||$8.95|
|3 Day Shipping||$18.95|
|Overnight by the end of Day||$31.95|
|Overnight by Noon||$36.95|
|Overnight Shipping With Saturday Delivery (Not Available in All Areas)||$46.95|
Deliveries to certain areas:
Deliveries to rural areas may incur additional days in transit. Please call to confirm the delivery time when placing orders for rural locations.
Delivery times cannot be guaranteed for shipments to Alaska and Hawaii.
Packages to U.S. territories such as American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands will be shipped only by USPS.
APO/AE addresses can only receive mail from the United States Postal Service. Delivery times cannot be guaranteed (usually takes up to 5 business days). No Express/Overnight shipping to APO/AE
Shipping during Holidays:
USPS and UPS recognize several Federal Holidays and shipments processed or in transit during Holidays may incur a delay. Please call to confirm the delivery time when placing orders before or during the Holidays.
No shipping refunds (full or partial) will be granted if delivery was delayed due to the observance of Holidays.
Acts of God
Deliveries delayed due to Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond UPS’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.
All orders over 95 dollars will require a signature confirmation upon delivery. Also, it is required by credit card companies that there is a proof of delivery in the means of a customer’s signature – as an assurance of the proper card use for online purchases.
Any requests to waive the signature requirement will absolve the shipper of delivery liability and missing, or stolen shipments that are confirmed as delivered by USPS or UPS will not be refunded or replaced.
All orders with an incorrect billing address provided (indicated by an error in the system) will require a signature confirmation upon delivery. Customer will be notified before the shipping.
- Shipping companies charge a fee for rerouted packages. We reserve the right to charge a flat $17 fee for shipments that we must re-route due to customer error.
- Shipping companies charge a fee for address correction. We reserve the right to charge a flat $17 fee for address correction due to customer error.
We ship internationally only to Canada, the United Kingdom, and Australia.
International shipping cost to Canada and the United Kingdom is $36.95, and it takes about 5-7 business days due to the customs process.
International shipping cost to Australia is $41.95, and it takes about 5-7 business days due to the customs process.
Customers in Canada and Australia can make orders through the website, but customers in the United Kingdom need to place an order over the phone. Contact us at 1-866-600-0032.
The customer is responsible for all brokerage, taxes, and fees associated with delivery in the country of delivery.
Our return policy is that all sales are final. Despite this, at our sole discretion, we often allow our customers to make returns or exchanges as long as the situation is reasonable. In such instances, shipping charges are nonrefundable.
Returns and exchanges are limited to orders placed within the previous one month and require that the products are not open and all seals remain intact as sealed products can be resold and unsealed products cannot.
All returns must be preauthorized. Send your request to firstname.lastname@example.org to receive return label.. If we ship an incorrect or physically defective product we will accept a return or exchange and can provide a prepaid shipping label for the return.
Shipping companies charge a fee for a refused package or packages. We reserve the right to charge a flat $10 fee for returned shipments, e.g., a refused package, insufficient shipping address, company or receiver name not recognized, third delivery attempt, package was not picked up as arranged.
Satisfaction Guarantee and refunds
Nearly all of our products come with a manufacturers satisfaction guarantee. If you are dissatisfied with the performance of your purchase, you must contact the manufacturer directly to redeem their rebate. Refunds are based on MSRP.
Here’s the link to the manufacturer: https://herbalclean.com/satisfaction-guarantee
Manufacturers typically require a receipt, UPC proof of purchase, and proof of test results. We can provide you with the manufacturer’s information and another copy of your receipt if necessary, but we cannot provide you with an extra UPC proof of purchase (Bar Code from the original product box or bottle) and proof of dissatisfaction.
All information must be sent to the manufacturer via certified mail or with delivery confirmation. Make sure to keep your packaging until after you receive your test results.